As a seller, you can issue refunds through seller hub or my ebay. If there's an open cancellation request, return, ebay money back guarantee claim, or an open dispute made outside of ebay against an order, then the send refund option will not be available.
The seller has to ring.
How to report a seller on ebay for not refunding. Very common delaying tactics from a chinese seller, you are now past the time for an ebay dispute, but you can open a dispute in paypal's resolution centre. If you’ve tried to work things out with the seller but they haven’t responded or resolved your issue, you can report it to us….ask ebay for help. Last monday i purchased a casio keyboard.
To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. By that time, the seller told me it is not him, but ebay who should issue the refund of the tax portion of my payment on returned items. Since you have already returned the item, request to return it through that process, and enter the tracking number that shows it was already delivered back to the seller.
As a seller, you can issue refunds through seller hub or my ebay. Then escalate it to ebay as soon as possible for a decision on the refund. Any refunds given to the buyer, whilst acknoledged on the order details as being refunded, will not trigger an automatic credit for the lost final value fee ( fvf ).
Additionally, ebay can issue a refund to your buyer as the result of an ebay money back guarantee case or payment dispute. Hi i payed and recieved an iten that i want a refund for and it was on a ebay sight and they wont respond to my request. Refunding your buyer as a seller is simple.
Ebay's money back guarantee is pretty ironclad, as long as you follow all the suggestions. Outline exactly what happened with the seller refusing to refund your return postage of $15 with the broken product. Could you help me please before the 90 days.
Once you open it do not close it until you've had the refund. How do i report an ebay seller for not refunding? I returns a item to seller, they said they refund yesterday but still not refunded, i contacted today they said they check transaction & will refund again, but still no refund in my bank, or paypal account, ebay can't do anything as they said i opened a tracking label to return but i done that by mistake getting sellers.
You send one message and if the seller does not respond, then you take action once the time frames for opening a dispute allows it. Please look into my multiple emails with the seller for details including photos. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived.
It has been 5 days and i've had one message from the seller apologising on the day of sale but said that he hasn't received the money so ebay will just give it back. If you bought an item, and then received a message from us saying that the listing has been removed, you don't need to report the seller to us, but to get your money back you'll need to let us know that you haven't received your item, or open a return if the item has. Ebay always suggests that a buyer contact a seller before opening a dispute.
So, the first guy from cs told me, i should not worry, he will make sure that he submits a report and request to ebay for the return. The representative assures me that there is no issue with ringing. Original transaction 14th june with seller removed.
Report a seller what to do if ebay ended the listing of an item you bought. Only cancelling a transaction will cause an automatic credit on a final value fee. Very high volume seller often do not reply to messages, they should but there's not much anyone can do about that.
You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. There are a number of ways things could go sideways after you file the inr; Open a returns case for an item not as decribed , and after 8 days if the seller does not respond to the returns case , escalate the case, and then get in touch with ebay customer services , giving them your tracking number , and they will refund you your money back.
However, 5 days later she has not refunded my money, but she has relisted the item for sale with a higher s. Depending on the situation, there are a number of ways a refund can be issued. They give 180 days from the date of purchase.
If he does, tell him to refund first and then yes, you will do it. Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. The only 2 options ebay are giving me are 'i didn't pay for this order' and 'i paid for this order and received a refund' since the answer is neither i'm unsure what to do.
You can also issue a refund through a cancellation or return request or a report that an item hasn't arrived. Refunds can be issued by you or by ebay. Not the other way around.
As a seller, i understood that. Ebay will force a refund if the seller doesn't get off dead center and either refund you or ship the item. You may find the seller will offer to refund the postage if you change your feedback.
If you aren't refunded promptly, come back here for more advice. He ignored my question completely. Report a seller what to do if ebay ended the listing of an item you bought.
It was for a whipper snipper from sydney seller for $294.00. The seller then informs me that she found out it costs too much to ship and she would refund my money that evening. Seller sold a broken item and is not refunding.